Frequently Asked Questions
Below is a list of commonly asked questions. To find the answers, simply click and the question and the answer will apprear below it.
Q: How do I place an order?
Account Executives and Customer Service Representatives are available to assist customers from 9:00am to 6:00pm EST Monday through Friday. Orders and proposals can be placed by fax, e-mail, or phone to your local division. Please place large orders well in advance. We will do our best to accommodate last minute orders.
Q: Is there anything that I must do to confirm my order?
After you have placed your order with a member of our design sales team you will receive a fax or e-mail confirmation. Please review all confirmations for accuracy to prevent delays. This confirmation must be signed and faxed back to your account executive or customer service representative. It is highly encouraged that all orders are finalized a week prior to the event date to avoid higher shipping or delivery cost.
Q: How is my order shipped?
All outbound and inbound shipping cost will be charged on the invoice. We can accommodate last minute orders with FedEx and Ups overnight shipping. All orders are shipped so they are received 24 - 48 hours prior to the event date, unless otherwise stated.
Q: How do I pay for my order?
All new customer payment terms are on the "Pay In Advance" basis which means the order must be prepaid via credit card, cash, company check, or personal check (must be received 2 week prior to the order shipping). Credit applications are available upon request. Any check that returns to Connie Duglin Linen as Nonsufficient Funds will be assessed a $30 NSF fee along with the balance of the order. All outstanding balances are due prior to the next shipment. All uncollected balances will be assessed a 1.5% interest per month and a minimum of $250 attorney fees or actual attorney fees. Deposits may be required on large orders or during busy periods. Please remit to Connie Duglin Linen, PO Box 271983, Tampa FL 33688.
Q: What types of credit cards can I pay with?
We are proud to accept credit card payments made with Visa, Mastercard, American Express, and Discover.
Q: What if I have to cancel my order?
Although it is tragic when anyone has to cancel a special event please be advised that we turn away other orders to fulfill our commitment to you. All confirmed orders that are cancelled prior to 3 business days from the shipment date will be assessed a 25% cancellation fee from the total of the order. All confirmed orders that are cancelled within 3 business days from the shipment date will be assessed the full rental cost.
Q: What if a linen happens to get damaged or lost?
All linens have a listed replacement value. If a linen is lost or returned torn, burned, mildewed or soiled beyond cleaning, the replacement value will be charged in addition to the rental charge. Connie Duglin Linen retains the ownership of the damaged linen, customer agrees that replacement cost is not a purchase of the damaged linen. To help prevent from accidentally damaging the linens please follow these three simple tips. One, do not pack linens in plastic as it will mildew in less than two hours. Two, be careful with candle wax as it will permanently damage linens. Three, most importantly, do not wash, dry clean, or launder the linens for any reason.
Q: How do I return my linen rental order?
All linens are expected to be shipped back the next business day after an event. Please return all linens in the return linen bags that are provided with your order. For your convince we have adhered the return shipping labels to the bag. All orders that are picked up at a local division are expected to be returned to that local division the next business day after an event. For further questions regarding our returns policy please contact our Returns Department at 1-877-675-4336 extension 123. All shipments are to be sent to:
Connie Duglin Linen
Att: Returns Department
425 Roberts Rd.
Oldsmar FL 34677
Q: Do I need to clean the linens before I return them?
No, please do not attempt to clean or dry clean the linens. Connie Duglin Linen rental has a specific cleaning process for the linens that protect the color and texture of the linen. A linen can be damaged if it is not cleaned properly. Please simply follow the return policy found under "How do I return my linen rental order".
Q: What if I return my linen rental order late?
Linens that are received after the designated return date indicated on the rental contract will be assessed additional rental fees. If there is going to be a delay with returning your order and those delays are beyond your control, please contact the Returns Department at 1-877-675-4636 extension 123 immediately to request an extension on your return date.
Q: Can I get samples?
Swatch samples of most every linen are available upon request at no cost to our customers. Ask your account executive about swatch binders that are available for a low cost with free life time updates. Full size linen samples are available upon request simply phone, e-mail, or fax your design specialist at your local division. Full size linen samples are subject only to shipping fees; if you are serviced by a local division samples are delivered at no cost. Customer agrees to return the linen sample after seven days from receipt otherwise the late return policy will apply.
Q: Can I get my linen order set-up for me?
For our customers that are serviced by a local division we offer chair cover and table linen set-up. Our experienced staff strives for perfection with every set-up, meticulously making every chair and table look picture perfect. For further questions on linen set-up please contact your Account Executive.
Connie Duglin Linen is not responsible for typographical errors. All prices are subject to change without notice. Due to color discrepancies involved in monitor and other output device displays, we cannot guarantee that the colors viewed on the website will match the fabric ordered.
Q: How do I contact Connie Duglin Specialty Linen Corporate Headquarters?
Toll Free: 1-877-MR-LINEN (1-877-675-4636)
E-mail Address: firstname.lastname@example.org
Address: Connie Duglin Linen
425 Roberts Rd.,
Oldsmar FL 34677